Field Service Representative (FSR) in support of Palantir - DHS-ICE Monitoring Team
Start Date: TBD
Location: TBD
Type: Full-time
Travel: TBD
Description:
RESPONSIBILITIES Observe the monitoring dashboard and rapidly respond to alerts that occur Find and develop patterns that are indicative of failures and work towards eliminating that possibility Perform patching for deployments (Linux and Palantir application patching) Focus on consistency and how to minimize inconsistencies Apply Linux administration skills to administer large distributed applications and clusters Create new monitoring checks as necessary and adjust them to a correct threshold Operate inside a JIRA queue Work out of and improve runbooks that are used for operational support REQUIREMENTS 1-2 years experience administering Linux Hardware troubleshooting fundamentals Relational database knowledge and experience Basic scripting experience (Bash, Python, PHP, etc.) TCP/IP networking fundamentals Experience and interest in working in a highly-collaborative setting - sharing best practices, lessons learned and assisting where gaps exist Experience operating from a ticket queue Hard working and professional Active Top Secret Security Clearance PREFERRED Basic knowledge of configuration management systems systems management tools like Puppet, CFEngine, Chef, SpaceWalk or Satellite Experience with monitoring systems such as Nagios Experience with cloud-based hosting platforms like AWS or Rackspace/OpenStack.
Qualifications
* U.S. Active TS clearance required
* Experience fusing intelligence capabilities in support of operations
* Technical background with working knowledge of HTML, Ruby, Python and/orJava
* Knowledge of hardware, networks, and server administration
* Strong communication skills with the ability to break down, explain, and
demonstrate complex concepts in an easy-to-understand manner
* Ability to travel independently overseas
* Ability to work independently or as part of a team
* Strong knowledge of excel
* Military and / or Law Enforcement background a plus
