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System Enhancements for Defense
Counterintelligence
Agency
CATEGORY:
Government Contracting
OVERVIEW:
This government security agency manages security clearances and critical technology to protect the United States government from threats. They work with thousands of other government agencies and companies to provide these necessary services. They are a critical component of U.S. national security efforts.
LENGTH:
2016-present
THE CHALLENGE: SYSTEM MANAGEMENT
This federal agency had extensive software enhancement requirements due to user feedback, and needed more information. While PVM was providing both technical services and on-site training to the agency's system users, PVM extended this time by several days to support gathering user feedback, requirements, and requests for further improvement to the platform.
THE OUTCOME: SYSTEM ENHANCEMENTS
To meet the agency's needs, PVM used Agile process implementation to manage this agency's development goals. PVM responded without hesitation to the additional requests and ended up gathering dozens of new requirements which immediately incorporated into our plan. PVM implemented an Agile Jira board, which allowed the federal agency's leadership to review current and upcoming feature requests to keep future bug fixes and user requirements on track. Additionally, PVM also introduced Approval Documents that allowed leadership to review past approved feature releases. By incorporating an Agile approach coupled with the development of Approval Documents, PVM ensured success of all new requirements, high priority user stories, and that the final product met the desired end goal.
CUSTOMER FEEDBACK: WORKFLOW IMPROVEMENTS
System users were extremely happy with the new interface that PVM developed. The agency applauded our team's agility and adaption of the schedule and ability to remain focused on their needs.
Our platform is much improved! We appreciate that PVM not only took the time to gather additional user data to tailor this platform to our specific needs, but provided training as well, an added bonus.